Language: vi en


Hanoi, July 15, 2021Today, the Vietnam Chamber of Commerce and Industry (VCCI), and the General Department of Vietnam Customs (GDVC) - Ministry of Finance, in collaboration with the United States Agency for International Development (USAID) in Vietnam, organized the Launching Workshop of the Report on Businesses’ Satisfaction with Import-Export Administrative Procedures: Findings of the 2020 Survey.

Based on survey responses from 3,657 importers and exporters, the Report consolidates the business community’s evaluation on the ease of carrying out import and export procedures in the past year. At the same time, the Report reflects the recommendations of the business community to line ministries to amend legal regulations, improve enforcement efficiency, and facilitate trade.

In the context of the severe disruption in the global trade caused by COVID-19 over the past year, the Report shows positive feedback from the business community for the Customs Authority and relevant line ministries in reforming import and export procedures, facilitating trade by improving access to information on trade-related administrative policies and procedures, and streamlining of Customs administrative procedures. The Report also shows businesses’ acknowledgement of major customs reforms, higher satisfaction on the service quality of Customs officers, and positive changes with regard to specialized inspection. Businesses also note positive changes in the attitude and integrity of Customs in doing business.

However, the Report also points out that Customs and other line ministries need to accelerate several activities to continue facilitating trade for businesses. The business community continues to expect Customs and line ministries to further simplify and digitalize administrative procedures. Information technology infrastructure and other facilities need to be upgraded to mitigate network congestion and online processing errors.

Since 2012, USAID has supported VCCI and GDVC to conduct the survey, which serves as the collective voice of traders on the performance of Customs. Through the survey, the business community is able to provide feedback on positive changes as a result of trade facilitation efforts, while pinpointing remaining constraints as well as opportunities for the reform of customs administrative procedures. Following release of the results, USAID, through the Trade Facilitation Program, will continue collaborating with GDVC and VCCI to analyze the results and conduct follow-on activities.


For further information, please check the links below:

1- Link to the presentation slides

2- Link to the report